For those of you that follow me on Twitter or facebook you will be aware of my err slight rantings at the ineptness of BT over the last few weeks. And that is probably the understatement of the century :) However, during all the various phone calls and emails to get us up and running I constantly felt as if I were in an episode of the IT Crowd. For those of you not familiar with it, this is the episode I mean:
Behold, I give you the internet!
Bless em, not sure BT realised at the time but this is how they actually came across to me. On a more serious note at all times they were reactive, unable to talk to each other or to me effectively. Just out of morbid curiosity I looked up what communication actually means and this is what I got:
"Communication (from Latin "communis", meaning to share) is the activity of conveying information through the exchange of thoughts, messages, or information, as by speech, visuals, signals, writing, or behavior."
Interesting! hmm a couple of key words there - share, convey, exchange and information. So, a company with the word communication in it would quite rightly be expected to convey and share information to a paying customer? Yes? well actually no - this would appear quite difficult for them. Even the chap who runs their twitter account was laughing at one point when he told me that the team wouldn't be able to see his notes as they had access to different record logs. So, if they can't communicate with each other it's not really a surprise that they can't communicate with customers who foolishly hand over shiny pennies for a service that as Jen found out - we don't know what it is, we don't know how to find the elders and it is all shrouded in such mystery that we should just be in awe of the fact it happens at all. To BT I present to you the elders of the miffed customers, you are unable to find us, you are unable to know what we think and you are unable to talk to us - mainly because you don't try very hard!
My teacher comments for this would read
"you have failed to understand the question. What you have done is interesting and you tried very hard but next time please make sure you read and understand the question before answering it. Also, you would have got higher marks had you structured your answer to guide the reader through your train of thought as it felt a little disjointed and muddled at times, almost as if you were panicking to reach the word count and at times I was unsure what you were trying to do. Your links to other material and quotes from others did not support your arguments, and at times contradicted your original statements but good attempt overall" D+
